GREY TROPICKLE // Long Sleeve Performance

We understand that when it comes to made-to-order garments, customer satisfaction is of utmost importance. While each made-to-order garment is tailored specifically to your requirements, we recognize that there may be instances where a refund is necessary. Therefore, we have implemented the following refund policy for our made-to-order garments:

• Quality Issues: If you receive a made-to-order garment that has significant quality issues, such as fabric defects, improper stitching, or other manufacturing defects, we offer a full refund or the option to have the garment remade at no additional cost. To initiate a refund, please contact our customer service team within 7 days of receiving the garment, providing clear evidence of the quality issue, such as photographs or detailed descriptions.

• Incorrect Specifications: We strive to ensure that each made-to-order garment is crafted according to the specifications you provide. If, however, the garment received does not match the measurements or customization details provided during the order process, we will gladly arrange for the garment to be corrected to meet your specifications.

• Non-Refundable Items: Please note that certain items, such as personalized or monogrammed garments, may be non-refundable due to their unique nature. This will be clearly communicated during the ordering process, and refunds will only be provided if there are quality issues or incorrect specifications as outlined above.

We encourage you to reach out to our customer service team with any concerns or issues you may have regarding your made-to-order garment. We are committed to resolving any problems promptly and ensuring your satisfaction with our products and services.

Processing Time: Once your order is placed, our skilled team begins the process of creating your made-to-order shirt. This process includes fabric selection, cutting, sewing, and quality checks to ensure the highest standards. Our typical processing time for these shirts is 7 days.

Shipping Method: We offer reliable and expedient shipping methods to ensure your order reaches you in a timely manner. We collaborate with trusted shipping partners to deliver your package safely and efficiently.

Estimated Delivery Time: With our streamlined production and shipping processes, we aim to have your made-to-order shirt delivered within 10 days from the date of purchase. However, please note that delivery times may vary based on factors such as your location and any unforeseen circumstances that may affect shipping services.

Tracking Information: Once your made-to-order shirt is shipped, we will provide you with a tracking number via email. This tracking number allows you to monitor the progress of your package and stay updated on its estimated delivery date.

Shipping Costs: Shipping costs for your made-to-order shirt will be calculated based on your location and the selected shipping method. During the checkout process, you will have visibility into the applicable shipping charges before finalizing your purchase.

International Shipping: Please note that if you are ordering from outside the United States, additional customs duties, taxes, or fees may apply. These charges are the responsibility of the customer, and we recommend contacting your local customs office for more information.

We are committed to providing excellent customer service, and if you have any specific shipping inquiries or require assistance with your order, our dedicated support team is here to help. Feel free to reach out to us via email or phone, and we will gladly assist you throughout the shipping process.